At HostandLive, we aim to ensure customer satisfaction with our cloud hosting services. If you are not completely satisfied, please review the refund policy below:

1. 7-Day Money-Back Guarantee
We offer a full refund within 7 days of your initial purchase, with no questions asked. This guarantee applies only to our standard hosting plans. If you are not satisfied, contact our support team within the 7-day window to request your refund.

2. Eligibility for Refunds
Refunds are available only to first-time customers who have not previously received a refund from us. The following services are non-refundable:

• Domain name registrations and renewals

• SSL certificates

• Add-ons or custom configurations

• Migration services

3. Refund Request Process
To request a refund, you must submit a ticket to our billing department with your account information and reason for the request. Approved refunds will be issued to your original payment method. Payments are processed under the name Dvisionaries and may take up to 7 business days to reflect in your account.

4. Abuse of Refund Policy
Customers who abuse our refund policy by creating multiple accounts or engaging in fraudulent behavior may be disqualified from receiving future services or refunds. HostandLive reserves the right to refuse refunds to customers in violation of our Acceptable Use Policy or Terms of Service.

5. Policy Revisions
HostandLive may update this Refund Policy from time to time. Changes will be posted on our website and will take effect immediately upon posting.